Visitor Information

as of March 3, 2021

Current entrances

There are five entrances open to collect a required mask when visiting or checking in for an appointment.

• Emergency Department: 24/7
• Tufts Children's Hospital, Floating Building Plaza level:  24/7
• Atrium Main Entrance: 10 am – noon Monday–Friday
• Biewend Lobby: 6 am – 6 pm
• Rehab Lobby on Harrison Ave: 6 am – 6 pm

Visitor Policy

•  Inpatients are allowed one adult (over age 18) visitor between every other day, for the length of their stay.
• Having one consistent visitor, on odd/even days of the week, will help us create a safe environment for our patients, families and staff.
• All visitors are required to wear masks, practice regular hand hygiene and social/physical distancing while here to help keep everyone safe.
• Visiting hours are 11 am to 3 pm, with the last visitor check-in at 2 pm.
• There are no changes to End of Life, Pediatric, Perinatal, or NICU visitation. 

Pediatric Inpatient

• For pediatric patients, two parents/guardians/designated caregivers for patients under the age of 18 are allowed to visit. Visitation hours are open 24/7.
• The caregiver must stay in the patient’s room for the duration of the visit, wear a mask, practice hand hygiene and must be screened. 

Pediatric patients coming for an appointment

• One parent/guardian may accompany a pediatric patient to an in-person provider or Emergency Department visit.

OB inpatient

• Patients admitted to Tufts Medical Center for delivery of a baby are allowed one asymptomatic support person. The support person is allowed to remain with the patient during the delivery and postpartum stay. 
• The support person will be instructed to remain in the room with the patient for the duration of the visit, wear a mask, and must be screened. Visitation hours are open 24/7. 

NICU

• For a newborn with possible COVID-19 infection, parents may designate one healthy caregiver who has not been exposed to the COVID-positive mother in past 14 days. The caregiver should not visit the COVID-positive mother.    

Due to the new travel order, visitors must attest that they have not traveled outside of Massachusetts to a high-risk state over the past 14 days. If they did travel to a high-risk state, they must attest that they have quarantined for 14 days and/or have received a negative COVID-19 test within 72 hours of their return to MA or during their 14 day quarantine. A negative COVID-19 test must be provided at visitation check-in if they have not quarantined for 14 days. Each visitor is required to present this documentation upon each visitation to the Medical Center.   

• All visitors are asked to fill out a pre-visit survey here >

• We ask that only patients with pre-scheduled appointments visit their doctor's office.

• All visitors are required to wear a mask, practice hand hygiene, and must be screened for symptoms of possible COVID-19 Infection. All visitors will be provided one surgical or procedural mask immediately upon arrival and are required to use hand sanitizer and wear the mask continually until they leave the building.
• Visitors who are sick or have any possible symptom (fever, cough, shortness of breath, sore throat, chills, muscle aches, or new onset of loss of taste and smell) may not visit under any circumstances. Visitors will be screened prior to entering the organization and when possible prior to the visit via phone. 
• The visit should be scheduled in advance when possible.
• Symptomatic visitors will not be allowed to visit.
• Every visitor should practice physical distancing while at the Medical Center.
• Visitors should follow posted precautions and will be provided instructions on proper donning/doffing of personal protective equipment (PPE). If the visitor declines to don PPE, they must still wear a mask and perform hand hygiene when entering and exiting the patient's room. 
• Visitors are encouraged to stay in the patients’ room for the duration of the visit 

Parking
Discover parking options, including our garage and valet parking service. We've also provided rate information so that you can plan ahead. 
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International Visitors
We also help our international patients with a variety of health and wellness issues, from check-ups and preventive care to cosmetic surgery.
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Visiting Hours
Some patients find having visitors helpful; others need to rest. We have flexible policies to give you options. See above for official visiting hours during COVID-19. 
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Telephone + Television Service
If you are visiting a friend or family member who is staying at the hospital, please view information on our phone and television services available.
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Wifi + Internet Access
Tufts MC and Tufts Children's Hospital offer free wifi and internet access.  
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Area Accommodations
View rates and other information for local hotels. 
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Places to Eat
Discover snack shops, restaurants and other food options in and around Tufts Medical Center and Tufts Children's Hospital.
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CarePages
CarePages are private, personalized, fully secure web pages that patients or family members can use to inform people about a patient's medical condition.
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Quiet Policy
We want patients to enjoy quality health care in a comfortable, peaceful environment.
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Safety and Security
Protecting our patients and visitors is our top priority. That’s why our public safety officers patrol the hospital 24 hours a day. Here’s how we handle public safety and security.
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Patient Portals
There are currently multiple portals available to patients because our physicians and clinics have chosen the best possible portals for their individual patient groups. 
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My Health Records
A patient, or his/her legal representative, may inspect and/or obtain a copy of his/her medical records, or have copies of medical records sent to another facility.
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Floor directory

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