Providing Patient Centered Care

Patients and families are active members of our health care team

At Tufts Children's Hospital, we are firmly committed to our mission of keeping patients and their families at the center of everything we do. In fact, we believe that healthcare is most beneficial when it is delivered through a Patient–Family-Centered Care Model that views you and your child as integral members of the care team. With this in mind, we are proud to adhere to the core concepts of this model:

  • Dignity and Respect. Tufts Children's’s practitioners listen to and honor patient and family perspectives and choices. We incorporate your knowledge, values, beliefs and cultural background into the planning and delivery of your care.
  • Information Sharing. We communicate and share complete and unbiased information with you in ways that are affirming and useful. You will receive timely, complete and accurate information in order to effectively participate in care and decision-making.
  • Participation. We encourage and support you to participate in care and decision-making of your child at the level you choose.
  • Collaboration. At Tufts Children's, we collaborate with patients and families in policy and program development, implementation, and evaluation; in healthcare facility design; and in professional education, as well as in the delivery of care.

What patients can do

At Tufts Children's, you have a variety of opportunities to be an active partner in your child’s care:

  • Seek information about illnesses or conditions that affect your child
  • Make sure all nurses and doctors confirm your child’s identity, along with your own, by checking wristbands and requesting names before he or she administers any medication or treatment.
  • Share your child’s health history, along with your own, and up-to-date information about his or her care with the care team.
  • Make sure you understand the care and treatment your child will be receiving. 
  • Pay attention to the care your child is receiving. Tell your nurse or doctor if something doesn’t seem quite right.
  • Make a list of questions for your child’s providers so you’ll be less likely to forget.
  • Make sure you get the results of any test or procedure your child undergoes.
  • Speak up if you have questions or concerns about your child’s care.